Description
Build on your functional expertise with essential new management skills. Develop your emotional intelligence, become an effective communicator and gain knowledge and skills to be a strong presenter.
What you'll learn
Leading with Emotional Intelligence in the Workplace
Apply the best practices of emotionally intelligent leaders in order to connect, achieve, inspire and act with resilience.
Enhancing Communication Skills
Discover effective communication styles and techniques to help you have difficult or sensitive conversations with confidence.
Key Presentation Skills: Balancing Verbal and Non-Verbal Messages
Learn specific non-verbal and verbal communication tactics to develop and improve your presentation skills and the impression you make on others.
Developing and Organizing Presentation Content
Effectively organize your thoughts and information so you can create an engaging presentation that’s right for your audience.
Enhancing Collaborative Communication
Identify communication techniques that you can use to improve team collaboration and increase your chances for success.
The Manager’s Role as Facilitator
Explore various aspects of facilitation and how a manager can use factors such as trust and communication to effectively facilitate.
Crash Course for New Managers
Get insights for managing employees, organizing a productive team and achieving maximum results.
Essential Management Skills for Introverts
Learn how to manage your energy as an introvert and communicate confidently—even when you’re surrounded by extroverts.
Curriculum
- Leading with Emotional Intelligence in the Workplace
- Enhancing Communication Skills
- Key Presentation Skills: Balancing Verbal and Non-Verbal Messages
- Developing and Organizing Presentation Content
- Enhancing Collaborative Communication
- The Manager’s Role as Facilitator
- Crash Course for New Managers
- Essential Management Skills for Introverts
